347-929-3923

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Frequently Asked Questions

QUESTIONS & ANSWERS

Here you will find answers to questions relating to IVF and ART procedures, preservation and shipping methods of biomedical specimens.

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TERMINOLOGY

Did you know that the female reproductive egg has many names? Click here for IVF and ART related terminology.

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GALLERY

For the curious minded on How Things Work, click here to get a visual through photo & video images

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CLINICS WE WORK WITH AROUND THE WORLD

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Excellent service, from the first moment everything was done quickly and professionally Thank you for the service I’m glad that I chose to work with you, I recommend with love❤️
Ortal jakobi
Ortal jakobi
We had the smoothest experience with the Babysteps Couriers. Ilana has been phenomenal from day one, every question/concern was addressed in a timely manner and delivery itself went without a hitch. I would definitely recommend them to anyone.
Natalia DeWitt
Natalia DeWitt
Ilana is charming and sensitive, she gave us comprehensive information about the process and answered each and every question with a lot of patience and sensitivity. She went above and beyond to make things move quickly. I really felt that there was someone who cared and was with us all the way. Thank you
liron cohen
liron cohen
Excellent service. highly recommended.
Dafna Itzkoviz
Dafna Itzkoviz
We used Babysteps Couriers to transfer embryos from the USA to Israel. We were super satisfied in all aspects! Ilana and the crew were available to every issue at any time, very professional, and most of all sensitive and nice! I would recommend everyone to use their services!
Omry Nachum
Omry Nachum
Excellent service. Fast and professional!
david ochayon
david ochayon
An accessible, clear service with a detailed answer to any question or concern. Performed quickly even in times of war and a limited flight schedule
Tzahar Cohen
Tzahar Cohen
Amazing and very service. The process was very efficient and the communication was on point. everything was on time. Would recommend them!!
David P.
David P.
The service was excellent and Ilana was available and answered every question.
tal yardeni
tal yardeni
Very fast and reliable transportation!
Lara Li
Lara Li
The service was great and I got an answer to everything really quickly.
Hana Eiger
Hana Eiger
reliable people. The people who work in this company are reliable and helpful people.
galit mazor
galit mazor
Amazing courrier service. Everyone was highly professional and courteous. They worked very well with all parties involved and kept it as simple as possible!
Tim Fong
Tim Fong
I highly recommend Babysteps Couriers delivery company, I worked with Ilana Ginat - professional and kind, very high availability. Thank you very much (also to Menachem)
R A
R A
Fantastic company!!! Great Service!!!
Robert Tham
Robert Tham
I had the best experience with Babysteps Couriers! Great and fast communication, everything was on time. Highly recommend to work with them!
ortal halff
ortal halff
Excellent team! Thanks for everything!
Rona Elbaz
Rona Elbaz
Excellent service! Aaron and Ilana were always responsive, kind and helpful!
Yiftach Ron
Yiftach Ron
Aaron was amazing through out the process. We had a delicate shipment that was handled very responsibly keeping us informed every step of the way. The experience was seamless and pleasant. If I ever need help with anything else there is no question that this is the vendor of my choice because they are not afraid of coming on the phone and answering your questions. Robotic responses from other service providers make me uncomfortable. Awesome keep it up. All the best.
Shrinka Agrawal
Shrinka Agrawal
Aaron P. And Ilana were on the ball throughout the process. They were responsive, diligent and made the impossible possible during these strange and uncertain times of Covid-19 when planes are often grounded and borders are closed.
Adi Haller
Adi Haller
The Babysteps Couriers family exhibits warm personal service and professional work . Recommended to make use of their services for every kind of shipment !
ACHINOAM PERETZ
ACHINOAM PERETZ
The best couriers in the world!!!! Aaron 100% The best!!!!!
David Oren
David Oren
Super professionals! best service best people!!!!
Odelia Rosenfeld-Steiner
Odelia Rosenfeld-Steiner
As a senior embryologist, I have worked many times with Babysteps Couriers. They are very professional and offer a complete door to door service. Would highly recommend.
Esther Rubinstein
Esther Rubinstein
Sadly it was the second time we had to use the service. But the Team and especially Ilana are really professionals. They had endurance and patience with us - because it took a bit more time this time. There was always a clear and direct communication. Just wonderful. Thank you so much.
Maik Dassa Zill
Maik Dassa Zill
The service was professional, simple and quickz
Mika Kaplan
Mika Kaplan
It was good and prompt to respond
Lidia Sheinin
Lidia Sheinin
The service I got from Ilana was above and beyond
Nurit Gabay
Nurit Gabay
Ilana and Aaron are kind, devoted and lovely people. We can't thank you enough.
Tal
Tal
They told us it would take 4 months, but in our case, it has been very fast.
Sergi García
Sergi García
All the communication from the first moment to the arrival of the container at its destination - humane, patient and super professional. Help with bureaucratic and other challenges willingly, efficiently, with a lot of responsibility, understanding and wholeheartedly. many thanks
Sergi García
Sergi García
I would highly recommend Babysteps couriers. The process of bringing over specimens internationally can be complicated, but Ilana at Babysteps made it feel simple and manageable. She went above and beyond to help us understand exactly what was required which speeded up the whole process significantly. Ilana also regularly contacted the various clinics we needed to be in touch with on our behalf, and was always proactive, with calm, patience and care. Babysteps were always extremely easy to contact, communication was swift, and I really cannot recommend them enough. They made a process that could have been so hard, so easy and such a positive experience from start to finish. I honestly don't know where we would be if we hadn't used Babysteps Couriers! Thank you to the whole team, especially Ilana!
Kind service with much patience. Help with paperwork. Quick service. Updated at all times. I warmly recommend. Ilana also regularly contacted the various clinics we needed to be in touch with on our behalf, and was always proactive, with calm, patience and care. Babysteps were always extremely easy to contact, communication was swift, and I really cannot recommend them enough. They made a process that could have been so hard, so easy and such a positive experience from start to finish. I honestly don't know where we would be if we hadn't used Babysteps Couriers! Thank you to the whole team, especially Ilana!
meytal me
meytal me

Contact Information

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Dear Visitor

Our rebrand represents a recommitment to our shared mission of helping people have children, powered by the same embryologist-led expertise that has earned us the trust of 150+ leading clinics worldwide. 

What's not changing

  • Our elite courier team's dedication to meticulous precision in every hand-carry mission
  • Advanced real-time monitoring and temperature control systems
  • Seamless clinic coordination—including all logistics and communication
  • The white-glove service and 24/7 support that lets your patients breathe easier

Onwards,

Aharon Peretz, Founder, Senior Embryologist

Experience our evolution
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